Privacy Policy

This Privacy Policy explains how Lagnagath Technologies Pvt. Ltd. (“Lagnagath CRM”, “we”, “us”) collects, uses, and protects the information of businesses and users who use our CRM software available at https://mylagnagath.com. By using the service you agree to the practices described here.

Information we collect

• Account information — your name, business name, email, and phone number when you sign up.
• Customer & lead data you enter — contacts, leads, work orders, quotations, invoices and related records you store in the CRM.
• Integration data — leads and messages received from connected sources (e.g. Facebook/Instagram Lead Ads, IndiaMart, WhatsApp) that you authorise.
• Payment information — processed securely by our payment gateway (Razorpay). We do not store your card or bank details.
• Usage & device data — log data, IP address, and browser information used to operate and secure the service.

How we use your information

• To provide, maintain, and improve the CRM and its features.
• To process subscription payments and manage your plan.
• To send service-related notifications (e.g. new lead alerts, reminders) you have enabled.
• To provide customer support and respond to your requests.
• To detect, prevent, and address technical issues, fraud, or abuse.

Data sharing

We do not sell your data. We share information only with service providers who help us operate the platform (e.g. cloud hosting, our payment gateway, and the integrations you explicitly connect), and only to the extent needed to deliver the service, or when required by law.

Data retention & security

We retain your data for as long as your account is active. We apply reasonable technical and organisational measures to protect your data. No method of transmission or storage is 100% secure, but we work to safeguard your information.

Your rights

You may access, correct, export, or request deletion of your data by contacting us. On account closure we delete or anonymise your data within a reasonable period, except where we must retain it to meet legal obligations.

Contact

For any privacy questions or data requests, contact us at support@mylagnagath.com or +91 00000 00000. Registered address: Office No. 101, FC Road, Shivajinagar, Pune, Maharashtra 411005, India.